Privacy Policy & Terms and Conditions
Privacy Policy
Protecting your private information is our priority. This Statement of Privacy applies to Charlotte Fabrics, and Furniture Industries LLC and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Furniture Industries LLC include https://www.charlottefabrics.com and Charlotte Fabrics.
1. Data Collection:
Our organization diligently collects personal information, including but not limited to name, email address, and phone number, upon registration for our comprehensive range of services. Additionally, we may gather detailed usage data and specific device information to enhance and optimize our service offerings, ensuring a tailored and efficient user experience.
2. Data Usage:
The information provided is meticulously utilized to deliver and continuously improve our services, tailor your experience to your unique preferences and needs, and communicate pertinent updates or promotional offers that may be of interest to you. This data-driven approach allows us to provide a more personalized and relevant service to our valued users.
3. Data Protection:
We employ robust, industry-standard security protocols and cutting-edge technologies to safeguard your data against unauthorized access, modification, or disclosure. Our dedicated team of security experts constantly monitors and updates our systems to ensure the highest level of protection for your personal information.
4. User Rights:
You are entitled to access, rectify, or delete your personal data at any time. To exercise these fundamental rights, please contact our dedicated privacy team through the appropriate channels provided. We are committed to responding promptly and efficiently to all user requests regarding their personal data.
5. Opt-In and Opt-Out:
You retain the option to opt-in or opt-out of marketing communications at any time via your account settings or by directly contacting our support team. We respect your preferences and will promptly update your communication settings according to your wishes.
6. Contact Information:
For any privacy-related inquiries or concerns, please do not hesitate to email our dedicated privacy team at privacy@charlottefabrics.com or call our toll-free number 1-800-328-5224. Our knowledgeable staff is available to assist you with any questions or issues you may have regarding your personal data and privacy.
7. Policy Updates:
We will inform you of any substantial changes to this policy through email or our official website. It is recommended that you periodically review this policy to stay informed about how we protect your personal information and respect your privacy rights.
8. Accessibility:
This comprehensive privacy policy is consistently available for your reference in the footer of our website and within the settings section of our application. We strive to ensure that our users can easily access and understand our privacy practices at all times.
9. SMS and Phone Number Usage:
We maintain a strict policy of not sharing your SMS consent or phone number with third parties or affiliates for marketing purposes. Your contact information is treated with the utmost confidentiality and is used solely for the purposes explicitly stated in this privacy policy.
Terms of service for SMS
SMS Terms & Conditions
SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications:
If you have consented to receive text messages from Charlotte Fabrics, you may receive messages related to the following:
– Issues with you order
– Backorder arrival
– Answers to your questions/inquiries
Example of a text message you may receive from Charlotte Fabrics:
Hello, this is a friendly reminder that you backorder of 10 yards of CB700-250 has arrived. Your order is ready to ship, pending your confirmation. Reply STOP to opt out of SMS messaging at any time.
Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week related to your backorder.
Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-In Method:
You may opt-in to receive SMS messages from Charlotte Fabrics in the following ways:
– Verbally, during a conversation
– By submitting an online form
Opt-Out Method:
You can opt-out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly at 800-328-5224 to request removal from our messaging list.
Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
Standard Messaging Disclosures:
Message and data rates may apply.
You can opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit our Privacy Policy and Terms & Conditions pages.
Message frequency may vary.
